Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.

Please wear underwear when first trying-on our products.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Bras & Underwear

For hygienic reasons, we DO NOT accept returns or exchanges of any opened bras and underwear. 

Please wear your own underwear when first trying-on your new items.

Size Problem

We recommend checking the size chart to find your size before placing an order. If in between sizes, please choose a larger size if you prefer a comfortable fit. 

If you find items that don’t fit you when you get your items, please feel free to contact us: service@popilushsupport.com

How to request a return

When returning any part of your order, please make sure no artificial damage to the products. And the tags and packages are in good condition.

Email to service@popilushsupport.com.

Inform us with your Order Id (e.g. #1234 ), items’ photos (with tag and package bag) and the detailed return reason.

Due to the high volume of emails, please allow 1-3 business days for our support team to reply.

Refunds

Please notify the support team with the return tracking number when you send the package from your side. We need the tracking to process your refund.

If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via an email.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

You can always contact us for any refund question at service@popilushsupport.com.

Pay for returning an Item

If the reason for the return is not due to quality issues or our mistake, you are responsible for the cost of the freight.

Shipping Fees

Shipping fees from the original order are not refundable.