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Frequently Asked Questions

About us

Who We Are:

Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality.

Our Core Values:

Body Positivity • We love ourselves. Full stop. We celebrate what makes us feel beautiful and powerful. Our bodies do so much for us. They take us places, teach us valuable lessons, and are stronger than we often realize. So let’s celebrate and respect our bodies—every single shape and size and skin tone.

Comfortable Confidence • We deserve to be comfortable in the clothes we wear. Life is too short to feel restricted and closed off. We need the freedom to run, laugh, bend over, sit, and dance comfortably. Popilush gives us the freedom and confidence to be ourselves every single day.

Environmentally-Friendly • Popilush is committed to reducing waste with earth-loving practices like using textiles that rapidly biodegrade and less plastic packaging. We must do our part to ensure the safety and future of our planet.

What is the difference between the levels of compression?

- Light Control or Smoothing: Everyday shapewear pieces that smooth trouble spots so you can feel confident and be comfortable during your daily activities.

- Medium Control or Shaping: Flexible control shapewear is made with stretchy high-quality fabrics that comfortably moves with your body while adding contours to your body.

- High Control or Sculpting: Firm control to provide even more contouring to your figure. Firm control shapewear is perfect for formal outfits like wedding dresses and evening gowns.

How to choose a right size?

Measure your waist, bust, and hips to find your Popilush size.

If your waist and hip measurements fall within different sizes, choose the larger size.

How do I apply my Discount Coupon Code

10% OFF Coupon Code: WELCOME

You can enter this discount codes on your checkout page, click ‘apply’. Your total amount will be updated to reflect the discount.

Shipment tracking

Tracking number are assigned to the packages when they shiped. You will receive an email with your tracking number and a link to check the status.

Please check your email inbox and spam folder.

Shipping & Delivery

Free shipping on all orders £80+ in The United Kingdom.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-3 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day


· Express Delivery: 3-7 business days

· Standard Delivery: 6-15 business days

Please note, shipping times do not include the standard 1-3 business day processing time it takes for the order to ship out.

Please note that we do not deliver to PO Boxes or APO addresses.

For more information on international shipping, please contact us service@popilushsupport.com

How do I wash my shapewear?

Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.

Exchanges & Return Policy

60 days return guarantee.

· Products must be returned unworn, unwashed, in their original condition and with all tags attached.

· Please include the original order packing slip in your return package.Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

· For instructions on how to ship the returned products, refer to the email received after placing the return request.

How to request a return

1. When returning any part of your order, please make sure there is no artificial damage to the products. And the tags and packages are in good condition.

2. Email to service@popilushsupport.com with your Order ID (e.g. #1234 ), items’ photos (with tag and package bag) and the detailed return reason.

3. Our customer service team will reply with solutions and return instructions in 1-2 business days.

How to get refund

· If the product is not a quality problem, only because of personal dislike the size/color/other issues, you will be request to return the package first. And shipping fees from the order is NOT refundable.

· If your request of return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

· Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

· You can always contact us for any refund questions at service@popilushsupport.com.

Contact us

Email to service@popilushsupport.com 

Please check the reply from your email inbox and spam folder after you send an email to us.